FAQs

 

Q1. How do I get a prescription?


 If you have had an eye test within the last 2 years (1 year for contact lens check ups or if you are over 70), simply pop in or call your local optometrist and request a copy of your prescription. If it has been over this time you will need to book another eye test and request the prescription while you're there.

 

 Q2. What if I'm having problems interpreting my prescription?


 Our useful example of a generic prescription should help you work out which numbers need to be entered where. If you are still having problems you can email us your prescription or give us a call and we will talk you through it.

 

Q3. What if my frames don't fit?


Modern frames and sunglasses are designed to be adjusted to fit the majority different face/head shapes. If yours are too tight, loose or not sitting straight, we will be able to adjust them for you (normally free of charge).

 

Q4. Do you supply glasses/sunglasses for children?


Unfortunately we do not supply childrens glasses or sunglasses.

 

Q5. Can I return my glasses if I don't like them?


 Yes, we have a 14 days returns policy.

 

Q6. Do my glasses come with a case and cloth?


 Yes, all our glasses come with the matching case and cloth for that brandand also our own Framezone cloths.

 

Q7. How long will my order take to arrive?


 Delivery times will vary depending on the brand and prescription you have ordered. If we have your frame and lenses in stock they will be dispatched the same day. If we don't, it can take a lilttle longer. We will contact you with a delivery date as soon as your order has been processed.

 

Q8. How much is postage?


 Postage is £5.00 per order to all UK and Ireland addresses.

 

Q9. What payment do you accept?


 We accept Paypal and all major credit or debit cards.

 

If you have any other queries please do not hesitate to contact us.

 

 

 

 

 

 

 

 

 

Porthcawl

01656 782691

01656 783630

41 John Street
Porthcawl
Mid Glamorgan
CF36 3AP

Kenfig Hill

01656 740657

01656 786360

36 Bridge Street
Kenfig Hill
Mid Glamorgan
CF33 6DD

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